Leon’s Customer Experience

A couple of weeks ago I bought my son’s first mattress.

I wound up at Leon’s after a few attempts at other mattress shops. I was reluctant to go because I bought some kitchen appliances from them 8 years ago. Leon’s was great, don’t get me wrong. The appliances, however, not so much. As a result, it left a bad taste in my mouth about them as a brand, even though they had nothing to do with the sub-par quality of the appliances they sold me.

When I arrived the place was buzzing. I found my guy, Tony. Within minutes, Tony had my order in the system and at the check out counter to settle my bill. It happened so fast. Next thing I know a kid from shipping is tying Jack’s mattress onto the roof of my car. He read my mind. So much so that I had to tip him. You know the feeling…

Yesterday, I was reminded about my amazing experience at Leon’s – I received a hand-written Thank You card from Tony. Hand-written. For a $300 mattress. Nice.


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November 2007
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